By time we disembarked plane we were a total of 45 mins late. Slight delay actually taking off from runway. Eventually one needs to go to the refund website, which does not work either.ĭO NOT USE! First impression very good, emails sent and initial good communication, so fills you with confidence that they provide a good service! How wrong!!
#Resort hoppa palma airport full#
The email received after two working days informs you that they regret what happened and that they refund you in Hoppa credits, whilst I paid an additional EUR 21.60 to get a full refund. A complaint can only be lodged via the website, there are no contact details.
I tried to call the UK number many times to lodge a complaint, unfortunately one does not get further than listening to the waiting tape.
#Resort hoppa palma airport driver#
This resulted in us negotiating with a Taxi driver next to the road to take us to the hotel. The agent responding the emergency number informed us that our booking was cancelled by Hoppa and that they could not do anything about it, also not sending a new driver. Unfortunately no-one was there to pick us up. A day later I received my voucher with the confirmation, pickup time etc. Once clicked you receive an email that the booking was successfully amended, but nothing changed. The link provided in the email takes you to a webpage which only lets you confirm the amendment without showing any information or what the amendment is about. One week before departure I received an email that an amendment was required. You deserve it.One doesn't notice that it is a scam at first! Booking process is very smooth. In our opinion DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!!!! spend the extra Euros on a private concierge service. they must have felt the need to to do this. We have travelled for many years and will NOT experience this again. This is the first and only time we used Hoppa and we will NOT recommend this to anyone travelling within Majorca. What type of attitude is this ? We also met a famly who had to pay over1000 Euros. we met a young couple and the girl was pregnant - they were told to claim their travel insurance and hung up on them. In our opinion the service is absolutely shocking. ( mantra from Hoppa was - claim your travel insurance !!!!!!!!!!!!- what type of company is this.
Passengers were crying, we were told we would have to wait until Monday ( as they were still on strike till Monday ) before we got a flight to our destination. We had paid 129 Euros for the return journey, as did many other travellers, and in my opinion, the service was absolutely shocking!!!!!!!! we missed our flight, no taxis in Puerto, we travelled on the local bus to Palma, paid 20 Euros for the taxi ride to the airport when we arrived in Palma and when we got there it was an extra 640 Euros for our flight back to the UK. They had gone on strike on Friday - no text, call or any communication whatsoever.! We waited in the resort from 8.00 a.m. We left Puerto Pollensa on Friday having confirmed our travel as per their instructions for the return journey. Thanks a lot - I won't be using them again. He also pointed to the luggage hold and left us to struggle and load our cases. The hoppa arrived for us about 15 minutes late and we were told off by the driver who said he'd been waiting at the Bahia Pollenca for us and that wasn't where we had been staying! I obviously knew where we'd been staying and wasn't even aware there was another hotel with a similar name! Why would I have given them the wrong hotel name?! The driver was out to argue the toss about this rather than letting us on the bus, even though he had our names on his list. I did that and was told, rather curtly, that I had already phoned and I had to explain that I needed the time for collection. She then said I would have to phone again later to find out what time we would be collected. The person on the phone could not find us on the records for some time but then did find us and I confirmed the name of our hotel (Hostal Bahia).
I phoned to confirm our return trip just over 24 hours before we needed collecting. I appreciate that the bus could not get right to the hotel due to pedestrianisation and narrow streets but some indication from the driver as to where we needed to go would have been helpful. After waiting for 45 minutes at Palma Airport before the bus departed, we were dropped off in Puerta Pollensa at 10 pm, not at our hotel, and had to ask people for directions as this was our first visit. My daughter and I have recently used Resort Hoppa from Palma Airport to Puerta Pollenca and return.
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